Terms of service

Terms of Service

Last updated: June 2026

Welcome to Treegi.

This website is operated by Treegi. Throughout the site, the terms “we”, “us” and “our” refer to Treegi. By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced here.

Please read these Terms carefully before using our website.

If you do not agree to these Terms, you should not access our website or purchase our products.

1. Our Store

Treegi is an online lifestyle store offering made-to-order products inspired by moss, forests, slow living, and nature-inspired design.

Our store is powered by Shopify, which helps us provide our ecommerce experience, checkout, payments, and related services.

Any purchases made through our store are made directly with Treegi.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.

You also agree that any information you provide to us, including billing, shipping, and contact information, is accurate, complete, and current.

3. Products

We make every effort to display our products as accurately as possible.

However, product colors, textures, and details may appear slightly different depending on your screen, device settings, lighting, or product material.

Because Treegi products are printed and made to order, small variations may occur between the product image shown online and the final item you receive.

We reserve the right to update, change, or discontinue any product at any time without notice.

4. Orders

When you place an order, you are making an offer to purchase from Treegi.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including orders that appear fraudulent, incomplete, or contain incorrect information.

Once your order is placed, please review your confirmation email carefully.

Because our products are made to order, production may begin shortly after purchase. We may not be able to cancel or modify your order once production has started.

For more details, please review our Returns & Refunds Policy.

5. Made-to-Order Products

Most Treegi products are made especially for you after your order is placed.

This helps reduce unnecessary inventory and waste, but it also means we generally cannot accept returns or exchanges for reasons such as:

Change of mind
Ordering the wrong model, size, or product
Personal preference
Incorrect shipping information provided at checkout

If your item arrives damaged, defective, or incorrect, please contact us and we will do our best to make it right.

6. Pricing & Payment

All prices are listed in the currency shown at checkout.

Prices, discounts, and promotions may change at any time without notice.

The final price of your order, including any applicable taxes, shipping fees, or discounts, will be shown at checkout before you complete your purchase.

You agree to provide accurate and authorized payment information.

We reserve the right to cancel or refuse any order if payment is declined, incomplete, or appears suspicious.

7. Shipping & Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, weather, holidays, or other events outside our control.

Once your order has been handed over to the shipping carrier, Treegi is not responsible for delays, loss, or damage caused by the carrier, although we will do our best to assist you where possible.

For more details, please review our Shipping Policy.

8. Returns & Refunds

Returns, replacements, and refunds are handled according to our Returns & Refunds Policy.

Please inspect your order upon arrival and contact us within the required timeframe if your item is damaged, defective, or incorrect.

Items returned without prior approval from our support team may not be accepted.

9. Intellectual Property

All content on this website, including our brand name, logo, product designs, images, graphics, text, layout, and other materials, belongs to Treegi or our licensors.

You may not copy, reproduce, modify, distribute, sell, or use any content from our website without our prior written permission.

Unauthorized use of our designs, images, brand assets, or website content is strictly prohibited.

10. User Content, Reviews & Feedback

If you submit reviews, photos, comments, feedback, or other content to Treegi, you grant us permission to use, display, reproduce, and share that content for marketing, promotional, and business purposes.

This may include use on our website, social media, email marketing, advertising, or other brand materials.

You confirm that any content you submit is your own and does not violate the rights of any third party.

We reserve the right to remove or edit user-submitted content at our discretion.

11. Third-Party Services

Our website may include links, tools, apps, or services provided by third parties, including Shopify, payment providers, analytics platforms, shipping partners, and marketing tools.

We are not responsible for third-party websites, services, content, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have read and understood how we collect, use, and protect your personal information.

13. Errors & Inaccuracies

Occasionally, there may be errors, inaccuracies, or omissions on our website related to product descriptions, pricing, promotions, shipping times, availability, or other information.

We reserve the right to correct any errors, update information, cancel orders, or change content at any time without prior notice, including after an order has been placed.

14. Prohibited Uses

You may not use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe our intellectual property or the rights of others
To submit false, misleading, abusive, or harmful content
To upload viruses, malware, or malicious code
To spam, scrape, copy, or exploit our website
To interfere with the security or functionality of our website
To impersonate another person or entity

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

15. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be available, secure, error-free, or uninterrupted.

To the fullest extent permitted by law, Treegi disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, Treegi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, delays, product misuse, or issues caused by third-party services or shipping carriers.

17. Indemnification

You agree to indemnify and hold harmless Treegi, its partners, service providers, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from your violation of these Terms or your misuse of our website or products.